Frequently Asked Questions

We're an online-only retailer.  This means that we don't have any physical stores, and due to safety reasons we can't let customers into our fulfilment centre.

If you have any questions then please feel free to contact our customer services.

As an online business we don't have opening hours as such.  Give us a bell or drop us an e mail and if we aren't available we will come back to you as soon as we can.

Yes, we can send you a VAT invoice.  Please just drop us an e mail and we will get one straight over to you.

We will be exhibiting at the following events in 2024:

• LAMMA - 17th to 18th January - NEC Birmingham
• Bedfordshire Young Farmers Rally - 18th May - Manor Farm, Pertenhall, MK44 2AZ
• Cereals - 11th to 12th June - Newnham Farm, Bygrave Woods, SG7 5LA
• Groundswell - 26th to 27th June - Lannock Manor Farm, Herts, SG4 7EE
• Blakesley Show - 3rd August - Longwell, Maidford, Towcester, NN12 8HN
• Gransden Show -28th September - The Show Field, Gt Gransden, Cambs, SG19 3AN

PLEASE NOTE:

Current VAT Rules allow Safety Boots to be sold with a zero rate of VAT for personal purchases only.

However if you are buying these items to give to employees you are required to pay VAT and then reclaim it back from HMRC.

Such items on this site are listed without VAT and are for personal purchase only.

If you are buying on behalf of a company to give to your employees, please call us on 01933. 419465, where we will be happy to process your order and charge the VAT correctly.

We do check orders, and any containing more than 1 of each of the VAT Free Items will be queried before despatch and we may call to confirm your eligability or to take payment for the VAT.

Orders are sent 2nd Classed Signed for so take 3-5 working days.  If you require it sooner please contact our customer services.  On the odd occasion it can take longer and Royal Mail will not consider the item lost until 10 working days after postage.

We mostly use Royal Mail but if you have an issue with this service please contact us and we will see if we can use another carrier for you.

To initiate a return please go to returns portal by clicking HERE!

If using your own carrier to return an item we recommend using a tracked service with insurance to the value of the goods you are returning, please keep your tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us. Please note that the postage charge is only refundable for faulty goods or incorrect orders.

All of our products are quality checked prior to despatch however if your purchase has arrived damaged or faulty please contact our customer service team on 01933419465 or info@ozoverboots.co.uk before returning to determine the best course of action.

We must receive your returns within 28 days of receipt of your original order, after this time your refund cannot be processed and the goods will be returned to you. If you are unable for any reason to return within this time, please contact our customer services prior to posting.

The goods must be returned unworn, unwashed with all labels and tags attached and in the original condition upon arrival with us. The packaging will also need to be undamaged.  Items will not be accepted if they are returned in any other condition unless faulty.

The item will be refunded to your original payment method within 7 days of receipt of your parcel. If you do not see the payment within this time, please contact our support team.

We DO NOT offer exchanges. If you wish to exchange any purchase, please place a new order for the required item/s and return the unwanted items for us to process a refund.

Redbacks

Redback boots are sized to official UK sizing guidelines therefore, please order your normal UK size. Yes, the boots are "generously" proportioned to allow for the wearing of a thick pair of socks.

If you would like an extra wide fitting, then please select one of our half sizes, if available. So for example, if you are a UK size 10 but you require a slightly wider fit, then please select size 10.5. Each half size adds 5mm to the width of the boot but does not add length i.e. size 10.5 is wider than size 10 but it offers no additional length.

Mongrel Boots

These boots come up big so we recommend that you buy down a size.  The half size provides extra width not length.