Frequently Asked Questions

We're an online-only retailer.  This means that we don't have any physical stores, and due to safety reasons we can't let customers into our fulfilment centre.

If you have any questions then please feel free to contact our customer services.

As an online business we don't have opening hours as such.  Give us a bell or drop us an e mail and if we aren't available we will come back to you as soon as we can.

You will receive a VAT invoice with your original order.  It is within your order confirmation.  If you are struggling to find it please just drop us an e mail and we will get a copy straight over to you.

We will be exhibiting at the following events in 2024:

• LAMMA - 17th to 18th January - NEC Birmingham
• Bedfordshire Young Farmers Rally - 18th May - Manor Farm, Pertenhall, MK44 2AZ
• Cereals - 11th to 12th June - Newnham Farm, Bygrave Woods, SG7 5LA
• Groundswell - 26th to 27th June - Lannock Manor Farm, Herts, SG4 7EE
• Blakesley Show - 3rd August - Longwell, Maidford, Towcester, NN12 8HN
• Gransden Show -28th September - The Show Field, Gt Gransden, Cambs, SG19 3AN

PLEASE NOTE:

Current VAT Rules allow Safety Boots to be sold with a zero rate of VAT for personal purchases only.

However if you are buying these items to give to employees you are required to pay VAT and then reclaim it back from HMRC.

Such items on this site are listed without VAT and are for personal purchase only.

If you are buying on behalf of a company to give to your employees, please call us on 01933. 419465, where we will be happy to process your order and charge the VAT correctly.

We do check orders, and any containing more than 1 of each of the VAT Free Items will be queried before despatch and we may call to confirm your eligability or to take payment for the VAT.

Orders are sent 2nd Classed Signed for so take 3-5 working days.  If you require it sooner please contact our customer services.  On the odd occasion it can take longer and Royal Mail will not consider the item lost until 10 working days after postage.

We mostly use Royal Mail but if you have an issue with this service please contact us and we will see if we can use another carrier for you.

To initiate a return please go to returns portal by clicking HERE!

If using your own carrier to return an item we recommend using a tracked service with insurance to the value of the goods you are returning, please keep your tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us. Please note that the postage charge is only refundable for faulty goods or incorrect orders.

All of our products are quality checked prior to despatch however if your purchase has arrived damaged or faulty please contact our customer service team on 01933419465 or info@ozoverboots.co.uk before returning to determine the best course of action.

We must receive your returns within 28 days of receipt of your original order, after this time your refund cannot be processed and the goods will be returned to you. If you are unable for any reason to return within this time, please contact our customer services prior to posting.

The goods must be returned unworn, unwashed with all labels and tags attached and in the original condition upon arrival with us. The packaging will also need to be undamaged.  Items will not be accepted if they are returned in any other condition unless faulty.

The item will be refunded to your original payment method within 7 days of receipt of your parcel. If you do not see the payment within this time, please contact our support team.

We DO NOT offer exchanges. If you wish to exchange any purchase, please place a new order for the required item/s and return the unwanted items for us to process a refund.

Warranty

Redback Boots are guaranteed for 6 months against manufacturing faults. The life of the boot is dependent on the type of use that the boot is exposed to. Well cared for examples can last ten years or more. 

This warranty does not cover damage caused by excessive wear and tear or misuse. For example, if the end user is constantly kneeling down with the boot's toe rubbing against concrete or another abrasive surface and the leather covering the toe becomes damaged or wears through - this would not constitute a warranty claim as this would be classed as misuse. A further example of misuse would be if the end user is operating tools/machinery with their feet. If during this process, abrasion causes the stitching to be worn through, this would constitute misuse as opposed to a manufacturing defect.  Another example would be wearing these boots in concreate which have corroded the stitching and sole adhesives.

Redback boots are made from premium leathers but are not lined and therefore, they are not waterproof. We recommend keeping the leathers clean and waxed regularly, as this will minimise water ingress and prolong the life of your boots.

Certain types of damage e.g. that caused by exposure to corrosive materials/substances or by unreasonable abrasion will not be covered by the Redback warranty. Assessments are carried out at our discretion.

We can only process warranty claims for boots purchased directly from ourselves. For warranty claims for boots purchased from an alternative retailer please contact them directly.

Warranty is only valid when boots are purchased from an authorised Redback retailer. All product tags and labels must be left in situ unless otherwise instructed.  The small white tag within the pull tab is essential for any warranty claims as this can be linked back to your order.

Redbacks

Redback boots are sized to official UK sizing guidelines but lately we have been finding that they are snugger than they used to be, so therefore consider ordering up a size.

If you would like an extra wide fitting, then please select one of our half sizes, if available. So for example, if you are a UK size 10 but you require a slightly wider fit, then please select size 10.5. Each half size adds 5mm to the width of the boot but does not add length i.e. size 10.5 is wider than size 10 but it offers no additional length.

Mongrel Boots

These boots come up big so we recommend that you buy down a size.  The half size provides extra width not length.

Redback Boots Limited Warranty

Warranty

Redback Boots are guaranteed for 6 months against manufacturing faults. The life of the boot is dependent on the type of use that the boot is exposed to. Well cared for examples can last ten years or more. 

This warranty does not cover damage caused by excessive wear and tear or misuse. For example, if the end user is constantly kneeling down with the boot's toe rubbing against concrete or another abrasive surface and the leather covering the toe becomes damaged or wears through - this would not constitute a warranty claim as this would be classed as misuse. A further example of misuse would be if the end user is operating tools/machinery with their feet. If during this process, abrasion causes the stitching to be worn through, this would constitute misuse as opposed to a manufacturing defect. 

Redback boots are made from premium leathers but are not lined and therefore, they are not waterproof. We recommend keeping the leathers clean and waxed regularly, as this will minimise water ingress and prolong the life of your boots.

Certain types of damage e.g. that caused by exposure to corrosive materials/substances or by unreasonable abrasion will not be covered by the Redback warranty. Assessments are carried out at our discretion.

We can only process warranty claims for boots purchased directly from ourselves. For warranty claims for boots purchased from an alternative retailer please contact them directly.

Warranty is only valid when boots are purchased from an authorised Redback retailer. All product tags (including the white tag) and labels must be left in situ unless otherwise instructed.  

Care and use 

Redback Safety Boots

Your Redback Boots are craftsman made to Australian Standard AS/NZS2210.3.2009 Class 1 and are suitable for General Purpose Industrial and Agricultural use. The boots are certified by SAI Global. Redback subscribes to the Quality Assurance System, ISO9001, certified by Det Norske Veritas.

Redback TPU/PU Soles

Redback Boots have a hard wearing TPU outsole and light shock absorbing midsole. The wearer should note the following:

Heat: the maximum temperature the soles can be exposed to is 130°C for occasional contact and up to 110°C for prolonged contact.

Chemicals: Whilst your boots have good general oil resistance, exposure to strong acids and alkalis (>10% concentration ) should be avoided. (e.g. hydrochloric and sulfuric acid and caustic soda).

Any unauthorized alterations to footwear such as mechanical stretching or adding of vent holes are discouraged as it may:

• take the footwear out of compliance with the applicable AS/NZS safety standard
• void  warranty or certification of the footwear
• reduce the effectiveness of the footwear

Care and Maintenance of your Redback Boots

To keep your Redback boots in good condition, the following is recommended:

• Store your boots in well ventilated environments. Prolonged exposure to cold and damp, even if not in use, can catalyze the process of hydrolysis and can cause the boot's soles to crumble. 
• Do not force dry (e.g. on a radiator) and instead, dry at normal room temperature. 
• Regular cleaning is recommended with a damp cloth and when dry, apply silicon wax or natural polish, depending on the leather (the use of waxes or polishes may darken the leather). Nubuck or suede should be cleaned with a suede or Nubuck brush. Extra protection can be achieved by using a suede or nubuck protectant or waterproofing spray.

Redback Boot Safety Standards

Please see below information regarding the safety classifications of our Redback boots. These are required in certain working environments and for insurance purposes. Redback safety boots (steel toe cap) conform to British safety standards and the full certification breakdown can be found below:

Redback boots conform to several “ISO” standards, which are officially recognised in the UK, in the EU and in Australia.

1. Assurance of quality of manufacturing:

Accredited Quality Assurance System ISO 9001 

2. Safety features:

EN ISO 20345 : 2011 – Relating to the sole’s grip (slip resistance) on steel floors with a surface covering of glycerol.

Rated as SRB:

Forward sliding of the heel ≥0.12

Forward sliding on flat surface ≥0.16

and

Category II : SB – Relating to the steel toe elements featured in Redback safety boots which provide crush resistance beyond the required British safety tolerances.

Redback TPU/PU SolesRedback Boots have a hard wearing TPU outsole and light shock absorbing midsole. The wearer should note the following:

Heat: The maximum temperature the soles can be exposed to is 130°C for occasional contact and up to 110°C for prolonged contact.

Chemicals: Whilst the boots have good general oil resistance exposure to strong acids and alkalis (>10% concentration ) should be avoided. (Eg. Hydrochloric and sulphuric acid and caustic soda)

Any unauthorised alterations to footwear such as mechanical stretching or adding of vent holes are discouraged as it may:

- take the footwear out of compliance with the applicable safety standard

- void warranty or certification of the footwear

- reduce the effectiveness of the footwear

Redback boots tend to fit snugly, and many customers find they run tighter than expected. If you are between sizes or prefer a more generous fit, we recommend selecting the larger size. Please note that in Redback’s sizing, half sizes are wider, not longer—so choosing a half size up will increase the width rather than the length.

Mongrel Boots are designed and made in Australia with the help of modern technologies to ensure the highest levels of safety, quality and comfort. Representing authentic Australian boots that have been Aussie Born & Bred for over 90 years.Our 6 month manufacturer’s warranty guarantees that your boots are made for the toughest of jobs, protecting you from any manufacturing and/or material faults. The manufacturer’s warranty is valid for 6 months from the date of purchase.If you are eligible to make a warranty claim, please return the boots to the place of purchase (at your own cost) with proof of purchase. The boots will then be returned to Mongrel for inspection by an authorised employee.

This warranty will be void if in the opinion of Mongrel that the footwear has been subject to excessive wear and tear ormisused. This includes, without limitation, cuts, burns, exposure to chemicals, lime or excessive water or force if the product is not designed or suitable for that purpose. The product may be considered not suitable for purpose, and the warranty may not apply, where the product was not fitted correctly.

Boot care tips:

- Please make sure your boots are correctly fitted.- Ensure that you choose the right boot for your line of work.- Storage: Please note when PU is stored in warm, climatic conditions, deterioration through moisture (hydrolysis) can occur.- If your footwear is needing to be stored for an extended period, it should be kept in an air-conditioned environment.- If this advice is not followed the footwear may deteriorate prematurely.- If your Mongrels get wet, dry them at normal room temperature away from sunlight and any artificial heat sources such as fires and heaters.- Boot soles should be cleaned of any dirt or manure etc. regularly with water.- For suede & nubuck leather, it is recommended to apply Mongrel Boots Suede & Nubuck Protector to repel water and oil.

For instructions on how to care for your Mongrel boots please take a look at this website: https://www.mongrelboots.com.au/boot-care/