Frequently Asked Questions
Do you have a physical store?
No – we are an online business. However, we do attend selected agricultural shows and events throughout the year.
What are your opening hours?
As an online business, you can place orders 24/7. We aim to respond to enquiries during normal working hours.
Can I get a VAT invoice for my order?
Yes – your invoice is available via your order confirmation email. If you need a copy, please contact us and we’ll send one over.
Where are you exhibiting this year?
We attend a number of agricultural shows and events throughout the year. Please follow us on social media or contact us for upcoming dates. Also see this page on our website: https://www.ozoverboots.co.uk/pages/exhibiting
Are safety boots VAT exempt for employees?
Safety boots may be VAT exempt if they are purchased by an employer for employees and meet HMRC criteria. We recommend checking with your accountant or HMRC for full guidance.
How long will my order take to be delivered?
Orders are usually dispatched within 1 working day and sent via Royal Mail. Delivery typically takes 1–3 working days, although in some cases it may take slightly longer.
Which postal service do you use?
We primarily use Royal Mail Tracked services.
Can I track my order?
Yes – you will receive a tracking link once your order has been dispatched.
When is an item considered lost?
Royal Mail considers items lost after 10 working daysfrom dispatch.
Do you offer next day delivery?
We use Tracked 24 services where possible, but we do not currently guarantee next day delivery.
Do you deliver outside the UK?
Yes – we ship worldwide. All international orders are sent on a Delivered Duty Paid (DDP)basis, meaning duties and taxes are included in the price, so there are no additional charges on delivery.
How can I return an item?
You can start a return using our returns portal here:
👉 https://www.ozoverboots.co.uk/pages/returns
If returning independently, we recommend using a tracked and insured service, as we cannot accept responsibility for items lost in transit.
How long do I have to return an item?
Returns must be received within 28 days of delivery.
What condition must items be returned in?
Items must be:
Returns that do not meet these conditions may be rejected.
Do you offer exchanges?
Yes – we do offer exchanges.
Customers are responsible for the cost of returning the original item and the postage for sending out the replacement.
How do I request an exchange?
Please start your return through our returns portal: https://www.ozoverboots.co.uk/pages/returns and select the exchange option, or contact us if you need help arranging this.
How will my refund be processed?
Refunds are issued to your original payment method within 10 days of receiving your return.
Who pays for return postage?
Return postage is only refunded if the item is faulty or incorrect.
For exchanges, customers are responsible for both return and re-delivery costs apply for exchanges.
What are the sizings on like for TuffStuff and Fort Workwear?
TuffStuff and Fort Workwear clothing generally fits true to UK sizing and is designed with a practical workwear fit, allowing for comfort and movement. Most items are a standard fit rather than slim. Some trousers can come up slightly snug in the waist, particularly in non-stretch styles, so if you are between sizes or prefer a looser fit, we recommend sizing up.
What are the sizings like for Blaklader clothing?
Blåkläder clothing generally fits true to size and is designed with a practical workwear fit for comfort and durability. Many items have a slightly more structured or tailored feel compared to traditional workwear, especially in newer stretch ranges. Some trousers and modern styles can have a slimmer fit through the legs, while classic ranges offer a more relaxed, straight fit. If you are between sizes or prefer a looser fit, we recommend sizing up.
How does Ritemate clothing fit?
Ritemate clothing generally fits true to size and is designed with a traditional workwear fit, offering a comfortable and slightly more relaxed feel. Shirts are typically generous through the chest and body, making them suitable for layering and all-day wear. If you are between sizes or prefer a more fitted look, you may wish to size down, but most customers will find their usual size fits well.
Are Redback boots true to size?
Redback boots tend to fit snugly, and many customers find they run tighter than expected. If you are between sizes or prefer a more generous fit, we recommend selecting the larger size. Please note that in Redback’s sizing,half sizes are wider, not longer—so choosing a half size up will increase the width rather than the length.
How do Mongrel boots fit?
Mongrel boots generally fit true to UK/AUS sizing and are designed with a naturally wider fit for comfort during long days on your feet. They have a generousEEE width, making them a good option for those with wider feet. Half sizes arewider, not longer, so they’re ideal if you need a bit of extra room without increasing the length. Most customers will find their usual size fits well, but if you are between sizes, choosing a half size is often the best option.
How do Redback boots fit?
Redback boots tend to fit snugly, and many customers find they run tighter than expected. If you are between sizes or prefer a more generous fit, we recommend selecting the larger size. Please note that in Redback’s sizing,half sizes are wider, not longer—so choosing a half size up will increase the width rather than the length.
What do half sizes mean in Redback boots?
Half sizes are wider, not longer. For example, a UK 9.5 is the same length as a UK 9 but offers a wider fit, making it a good option if you need a bit more room.
Are Redback boots suitable for wide feet?
Yes – Redback boots have a slightly generous fit and are comfortable for most foot shapes, including wider feet. Half sizes are a great option if you need extra width.
What width fitting are Redback boots?
Redback boots are a standard UK width but are known to come up slightly roomier than average, making them a comfortable choice for everyday work.
Are Redback boots waterproof?
No – Redback boots are made from premium leather but are not fully waterproof. Regular cleaning and waxing can help improve water resistance.
How should I care for my Redback boots?
We recommend cleaning your boots regularly, allowing them to dry naturally (away from direct heat), and applying a leather conditioner or wax to maintain performance and longevity.
Do Redback boots come with a warranty?
Yes – Redback boots are covered by a 6-month warrantyagainst manufacturing defects from the date of purchase.
What does the Redback warranty cover?
The warranty covers genuine manufacturing faults, such as issues with materials or workmanship that occur under normal use.
What is not covered under warranty?
The warranty does not cover damage caused by normal wear and tear, misuse, accidental damage, poor care, or harsh working conditions. This includes things such as:
Can you process warranty claims for Redbacks bought elsewhere?
No – we can only process warranty claims for boots purchased directly from Oz OverBoots. If your boots were purchased from another retailer, please contact them directly.
Are worn or damaged soles covered?
Soles wearing down over time is classed as normal wear and tear and is not covered under warranty. If there is a clear manufacturing fault with the sole within the warranty period, please contact us with photos so we can assess it.
How do I make a Redback warranty claim?
Please contact us with your order details and clear photos of the issue so we can review it.
You will also need to complete our warranty form here:
👉 https://www.ozoverboots.co.uk/pages/redback-warranty-form
Please note:
Is stitching damage covered?
Stitching faults may be covered if they are due to a manufacturing issue. However, stitching damage caused by abrasion, rubbing, kneeling, catching or general wear is not covered.
How do Mongrel boots fit?
Mongrel boots generally fit true to UK/AUS sizing and are designed with a naturally wider fit for comfort during long days on your feet. Most customers will find their usual size fits well.
Mongrel Boots are true to size. Half sizes are wider, not longer
K9 - These Boots come up on the large size, so we recommend buying the half size or full size down. E.g. If you wear a size 10 trainer, we recommend you order a size 9 or 9.5 for a wide fit.
Other boots - True to size
Are Mongrel boots suitable for wide feet?
Yes – Mongrel boots are made with a generous EEE width, making them a great option for wider feet. If you need a little extra room, a half size can help.
Are Mongrel boots waterproof?
No – Mongrel boots do not have a waterproof membrane, so they arenot fully waterproof. You can improve water resistance by applying a suitable leather treatment.
Can I use orthotics in Mongrel boots?
Yes – the footbed can be removed to allow custom orthotics if required.
How should I care for my Mongrel boots?
We recommend cleaning your boots regularly, allowing them to dry naturally (away from direct heat), and applying a leather conditioner or treatment to maintain performance and extend their lifespan.
Do Mongrel boots come with a warranty?
Yes – Mongrel boots are covered by a 6-month warrantyagainst manufacturing defects.
What does the Mongrel warranty cover?
The warranty covers genuine manufacturing faults relating to materials or workmanship under normal use.
What is not covered under warranty?
The warranty does not cover:
How do I make a Mongrel warranty claim?
Please contact us with your order details and clear photos of the issue so we can review it.
Claims are assessed by the manufacturer and we will advise on the next steps once reviewed.
Can you process warranty claims for boots bought elsewhere?
No – we can only process warranty claims for boots purchased directly from us. If your boots were purchased from another retailer, please contact them directly.
Bitte beachten Sie, dass die Royal Mail in den nächsten Wochen Streiks plant, die zu einer mehrtägigen Verzögerung bei der Zustellung Ihrer Bestellung führen können! Wir entschuldigen uns vielmals für die Unannehmlichkeiten. Um die Zustellung zu beschleunigen, versenden wir Ihre Artikel per 1. Klasse.
Mit dem Klick auf „Enter“ bestätigen Sie, dass Sie alt genug sind, um Alkohol zu konsumieren.