Delivery
2-5 working days from dispatch
Where possible we send out all parcels on the day of order, if before 2pm Monday to Friday. We try to keep our postage a low as possible, so our rates reflect what we pay to package and send the item.
Returns
To initiate a return please advise us that you would like to return the item and we can initiate the process.
We recommend using a tracked service with insurance to the value of the goods you are returning, please keep your tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us. Please note that the postage charge is only refundable for faulty goods or incorrect orders.
All of our products are quality checked prior to despatch however if your purchase has arrived damaged or faulty please contact our customer service team on 01933419465 or info@ozoverboots.co.uk before returning to determine the best course of action.
We DO NOT offer exchanges. If you wish to exchange any purchase, please place a new order for the required item/s and return the unwanted items for us to process a refund.
We must receive your returns within 28 days of receipt of your original order, after this time your refund cannot be processed and the goods will be returned to you. If you are unable for any reason to return within this time, please contact our customer services prior to posting.
The goods must be returned unworn, unwashed with all labels and tags attached and in the original condition upon arrival with us. The packaging will also need to be undamaged. Items will not be accepted if they are returned in any other condition unless faulty.
The transaction will be refunded to your original payment method within 7 days of receipt of your parcel. If you do not see the payment within this time, please contact our support team.
We DO NOT offer exchanges. If you wish to exchange any purchase, please place a new order for the required item/s and return the unwanted items for us to process a refund.
Please note that the Royal Mail have planned strikes over the next couple of weeks that might cause a few days delay in the delivery of your order! We are extremely sorry for any inconvenience. We will be sending items 1st class in an attempt to speed up delivery.
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